Romain Giacalone https://www.romaingiacalone.com/en/homepage-en/ Consultant Expert Location Courte Durée Thu, 05 Mar 2020 07:23:27 +0000 en-US hourly 1 Welkeys: luggage storage as a service for their guests https://www.romaingiacalone.com/en/2020/03/05/welkeys-luggage-storage-as-a-service-for-their-guests/ https://www.romaingiacalone.com/en/2020/03/05/welkeys-luggage-storage-as-a-service-for-their-guests/#respond Thu, 05 Mar 2020 07:23:27 +0000 https://www.romaingiacalone.com/?p=1039 After having introduced you to the LuggageHero luggage storage service a few days ago, I wanted to give the floor to a company that has already integrated this type of service and offers it to its travelers. It was after getting in touch with Lena Kocharyan (Regional Operations and Quality Manager at Welkeys) on LinkedIn, […]

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After having introduced you to the LuggageHero luggage storage service a few days ago, I wanted to give the floor to a company that has already integrated this type of service and offers it to its travelers.

It was after getting in touch with Lena Kocharyan (Regional Operations and Quality Manager at Welkeys) on LinkedIn, that I discovered that the Welkeys french property management company had already internalized this type of service. So I asked Lena a short interview, to explain to us how and why Welkeys decided to offer this service for its travelers.

Hello Lena, I wanted to discuss with you the service offered by Welkeys for luggage storage before and / or after your guests’ stay. but first, can you tell us more about your role at Welkeys and remind us who Welkeys is?

Hello Romain, I have been working at Welkeys for two years now and have evolved a lot within the logistics team. Today, my main mission is to ensure the quality of the stays spent by our guests. To do this, I am in constant contact with our network of City Managers who represent us in the regions as well as with our service providers in order to guarantee good productivity and an optimal customer experience.

Vacation rental is a constantly developing market which represented almost 107 million overnight stays booked via platforms such as Airbnb, Booking or Homeaway in 2019. However, many owners express the desire to delegate the management of their property for rent .

At Welkeys, we then offer a complete bnb management offer, whether for short or medium term. Thus, we take care of the entire process; from creating listing ads to welcoming guests, managing the calendar and optimizing prices. Our concierge service also manages cleaning and the laying of hotel-quality bed linen. High-end and turnkey services! Owners have only one thing left to do: block the dates on which they want to keep free access to their property and track reservations on our Welkeys Premium Owner app.

conciergerie-welkeys

Thanks Lena ! If you had to give a differentiating aspect of Welkeys compared to competitors? If an owner had to choose a property management company, what sets Welkeys apart?

Welkeys’ success is largely based on its network of professional City Managers and on its 100% connected and dedicated team for its customers. We favor physical check-ins with concierges who know the surroundings and who maintain a privileged relationship with the owners, whether at head office or in the regions.

In addition, we guarantee a high-end and tailor-made service to our guests and offer both short-term and medium-term rental. As for listings ads, we distribute on many OTAs, which is an undeniable advantage to reach as many travelers as possible.

Perfect, now let’s get into the subject I wanted to discuss with you: luggage storage for short-term rentals. Can you explain to us concretely how this service works at Welkeys?

In order to make life easier for guests who arrive before their check-in time or those who wish to enjoy Paris before their flight on the day of their check-out, we suggest that they leave their luggage in our offices, at Welkeys headquarter in Paris.

” We found that it was generally a well-appreciated service! So much so that to make all of this even more efficient, we are in the process of setting up a partnership in order to have luggage storage in all the districts of Paris where we manage apartments.”

Lena Kocharyan
Regional Operations and Quality Manager at Welkeys

How did you set up this service internally at Welkeys? (high demand from travelers, internal idea?)

Our headquarter is located in the center of Paris, near Châtelet, it is very well served by public transport and therefore easily accessible. When travelers’ requests became more and more regular, we then found it natural to offer them this service.

Is it a free or paid service?

We accept luggage from our travelers on our offices free of charge.

equipe-conciergerie-welkeys

On average, in the cities where the service is offered, what% is it used in relation to the number of stays?

Currently, we only offer this service in Paris. However, if all goes well with the partnership set up in the capital, we will develop it in all our Welkeys Premium destinations.

As for the proportion of travelers who use this service, it remains relatively low for the moment.

Have you managed to measure internally the effects of setting up this service? 

Do travelers talk about it in reviews? Has this had a positive impact for you?

As indicated on all our rental ads, we respect precise check-in and check-out times in order to welcome travelers in the best conditions.

” Thanks to this luggage storage service, we can then meet guests’ demand for flexibility by maintaining an organization that has already proven itself. ”

Lena Kocharyan
Regional Operations and Quality Manager at Welkeys

So, we do have quite a lot of feedbacks about this service in the reviews.

Very often, they are travelers who thank us for offering them this service because it allows them to enjoy even more their start and end of stay.

What is the impact of this service for Welkeys, beyond the service provided to travelers?

Since travelers using this service come to drop off their luggage at our offices, this sometimes allows us to cancel a check-in and give keys and instructions directly to those who wish to do so.

Save time for them and for us! Obviously, we only do this when travelers request it, respecting certain conditions.

” By offering this service upon confirmation of booking, we reduce guests’ requests for early check-in or late check-out, while anticipating their needs. ”

Lena Kocharyan
Regional Operations and Quality Manager at Welkeys

Thank you very much for this very interesting sharing Lena, to finish, do you have any news to share regarding Welkeys?

Absolutely!

Recently, we have added several seaside resorts to our range of Welkeys Premium destinations. Owners can therefore now entrust us with the management of their property (s) in Corsica, on the Normandy Coast, in Martinique as well as in the Var, especially in Toulon and Grimaud.

These places are likely to be very popular with tourists during the summer period! After the deployment of our services in French ski resorts this winter, we are still trying to diversify and satisfy the owners looking for a solution for their rental investment as well as the desires of travelers.

You can find all the cities in which we are present on Club Welkeys, our direct booking platform.


site welkeys club

Welkeys

in figures

  • 34 Welkeys Premium destinations in France
  • 750 rentals managed
  • + 120 000 guests served

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LuggageHero luggage storage: allies for short-term rental managers https://www.romaingiacalone.com/en/2020/03/03/luggagehero-luggage-storage-vacation-rental/ https://www.romaingiacalone.com/en/2020/03/03/luggagehero-luggage-storage-vacation-rental/#respond Tue, 03 Mar 2020 14:31:52 +0000 https://www.romaingiacalone.com/?p=1014 Find out how LuggageHero luggage storage can help both short-term managers and travelers.

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As a short-term rental professional, you know that there are a large number of additional services that can improve your travelers’ experience, make your manager’s job easier and that it is sometimes difficult to choose which solutions are useful and relevant.

I present to you today a service that combines many advantages and we will see it, both for travelers, but also for you manager: LuggageHero luggage lockers.

LuggageHero how it works:

LuggageHero (Danish company) offers a luggage storage service in the largest cities in the world. No less than 1400 set points are distributed in more than 40 cities around the world.

LuggageHero solution

Security

  • Each LuggageHero partner business is inspected by the company and must comply with strict specifications to ensure safety and quality of service for travelers.
  • Luggage are not stored in an area accessible to the public
  • A security seal is provided for each piece of luggage stored, ensuring that it has not been opened during storage.

Insurance

In addition to security measures, LuggageHero insures each piece of luggage stored via its service, at no additional cost to the user, up to 2,500 euros per piece of luggage.

LuggageHero pricing

The cost of storing luggage is very affordable, compared to the service provided.

For example, to store luggage in Marseille, the price will be 1 euro / hour + 2 euros service charge (covering security elements, including the unique seal entrusted for your luggage).

Example : 2 luggages stored for 3 hours = 10 euros

It’s a small price to pay to enjoy the city before or after your stay, arms released.

The price per day is capped at 8 euros (service charges included)

Advantages of LuggageHero for travelers

Service

Possibility to store luggage at destination before picking up or after checking-out accommodation

Trust & Security

You allow a person who probably does not know the destination to store their luggage with confidence.

Experience

Extended stay experience, being able to enjoy the city, a visit, a last meal, without having your luggages with you

“Our guest are so happy because of the facilities luggage hero are giving to them as finding the closest place to their apartment to store their luggage.

Super easy to book by the link. Very useful as guest can check the reviews of each place and choose the one they like more”
Stay U-nique Property Management
Stay U-unique

Advantages of LuggageHero for property managers

Brand image

Better perception of your company (brand), because you allowed the traveler to discover a service useful for them and probably solved a problem for them

Time saving

On your side, you save time, because you reduce the solicitations of travelers asking to arrive earlier or leave later, by having anticipated and proposed the LuggageHero solution

Guest reviews

Without perhaps having a major impact, we can imagine that this can contribute to a good rating from the guests


Register with LuggageHero and benefit from the Property Manager offer

“LuggageHero definitely helped us in providing a better service to our customers. 

Whenever guests requested for someplace where to store their luggage we could not really assist them or simply sent them to some local shops who provided this service, however, it was never really secure as we did not work with those shops and so, couldn’t really guarantee anything.

Now, that we have a partnership with LuggageHero we know that we can send our guests to a 100% trusted place and are confident when recommending this place.

Great added value to our business and an even greater added value to the customer experience”
Relocabroad
RelocAbroad

Bonus for short-term rental managers

  • 2 hours of LuggageHero lockers offered for each of your travelers
  • Earn commissions from each booking made by your guests


Register with LuggageHero and benefit from the Property Manager offer

Add LuggageHero to your communication flow

To date, LuggageHero is integrated with 2 PMS: BookingSync and Guesty. This means that you can very easily integrate the luggage locker proposal into your reservation tunnel.

Depending on the cities where the accommodations you manage are located, you can, depending on the PMS, for example send an e-mail notification x days before the arrival of travelers, indicating the lockers closest to your accommodation or stations / airport in your city.

But you can also very easily recommend LuggageHero to your travelers by registering and getting a personalized link to communicate to them.

Commission on each LuggageHero reservation you generate

The icing on the cake is here!

In addition to helping travelers and you, LuggageHero also offers you a commission on each reservation you generate.

We agree, this will not become your main source of income, given the amount of reservations.

But think carefully, by integrating and offering LuggageHero:

  • you serve your travelers and improve your experience with them
  • you reduce the number of requests from travelers to your teams
  • you earn extra money

So what are you waiting for to delight your guests?


Register with LuggageHero and benefit from the Property Manager offer

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And the HOST event gave birth to VR Heroes https://www.romaingiacalone.com/en/2019/11/10/and-the-host-event-gave-birth-to-vr-heroes/ https://www.romaingiacalone.com/en/2019/11/10/and-the-host-event-gave-birth-to-vr-heroes/#respond Sun, 10 Nov 2019 17:33:13 +0000 https://www.romaingiacalone.com/?p=962 On October 31 and November 1, I had the pleasure of attending the HOST event in London. Before telling you my story, I would like to congratulate Oliver Hannaford and his team, for this event which was a real success and for his assiduity to check regularly if everything is going well on our stand. […]

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On October 31 and November 1, I had the pleasure of attending the HOST event in London.

Before telling you my story, I would like to congratulate Oliver Hannaford and his team, for this event which was a real success and for his assiduity to check regularly if everything is going well on our stand.

I was there to represent the brand Pricelabs on its stand, inform industry professionals interested in dynamic pricing.

I will tell you the most memorable moment of this event. On October 31st, a manager based in Spain asked me about Pricelabs, I explained the features, the benefits and the time saved.

But she remained a little suspicious and reluctant. Being a property manager myself, I understand that it is sometimes difficult to blindly believe things. So I decided not to argue anymore, but to propose her to come back the next day and to exchange with another Spanish Pricelabs customer, present on the show.

The next day, the two professionals met and exchanged at length. In the end, the one who was not yet a client was delighted, not only to have had an opinion from another professional, but also certainly to broaden the discussion and to realize that they had common problems and could continue the exchanges.

I loved this moment, make this connection. As a property manager, I know how complicated it is to choose a solution or set up a new process that will impact your business and your teams.

So precious, that the next night I thought a lot about what had happened and imagined a concept: a group of innovative short-term rental consultants with strong values.

VR Heroes is born! The idea? Change the rules of the game!

  • Help services providers with support and advice from professionals in the sector, living daily issues related to this profession.
  • Provide managers with listening, experience and unique support.

All guided by strong values.

Curious, interested? Discover the VR Heroes Manifesto and submit us your problem of the moment, we will be happy to exchange with you and help you!

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Rental Ninja : how to save 32h each month using automation https://www.romaingiacalone.com/en/2018/12/17/rental-ninja-save-time-and-automate-your-vacation-rental-business/ https://www.romaingiacalone.com/en/2018/12/17/rental-ninja-save-time-and-automate-your-vacation-rental-business/#respond Mon, 17 Dec 2018 15:43:19 +0000 https://www.romaingiacalone.com/?p=529 Rental Ninja is a side app for Booking Sync. It brings many extra functionalities such as: invoicing, mobile app, statistics, advanced team management, arrivals management, tasks management. I will explain how I use Rental Ninja daily to save time. I use BookSync (PMS/Channel Manager) to manage my vacation rental activity. I have often searched more […]

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Rental Ninja is a side app for Booking Sync. It brings many extra functionalities such as: invoicing, mobile app, statistics, advanced team management, arrivals management, tasks management. I will explain how I use Rental Ninja daily to save time.

I use BookSync (PMS/Channel Manager) to manage my vacation rental activity. I have often searched more advanced features than the ones offered by the software. Namely, to automate the numerous tasks related to the rental activity. I first started to “tinker” with Typeform and Zapier in order to automatically collect the guests’ arrival times as well as their emails. I wanted to save time managing check-ins.

Before using Rental Ninja

I tried to automate owners’ invoicing with Zapier and Google Sheets. I then tried to assign tasks to check-in personnel and cleaning staff using Zapier and Evernote. All this was more or less efficient and it lacked standardization and the updates from Zapier to Booking Sync.

Then I started to use Rental Ninja. First, in order to use the app to connect with field teams. That way, they could access key information on the go about the guests and their stays. They could also produce a report after each departure with pictures of degradations (if any) and ID scan upon arrival.

Let me explain how I use Rental Ninja daily and the benefits for my vacation rental business :

Automate owners invoicing with Rental Ninja

After summer season, I finally took some time to take a closer look at the ‘invoicing’ feature and it’s brilliant! Up until then, I would update daily a shared Google spreadsheet so owners could follow their rental activity according to each stay. This spreadsheet was my basis for monthly invoicing. With the growing activity, it became incredibly time-consuming.

Automate owners invoicing

Rental Ninja is fully integrated with Booking sync. You can automate the owner invoicing process with data collected and generated in Booking Sync.

recipients rental ninja

Recipients

During the Invoicing app on-boarding, you will create your first recipients (if you have already created Owners, you will have the possibility to turn them into recipients). It is important that anyone who’s meant to collect money within your activity be named a recipient: owners, team members, yourself.

Strategies

The next step is to define a strategy for each beneficiary. The tools adapt to your organization from the simplest to the most complex.

You can decide that a given owner gets 80% of the amount for a rent (if your commission is 20 %). The owner gets  x% of the fees/services and y% taxes.

accounting strategy rental ninja

You need to do the same regarding yourself and for your team (cleaning, check-in).

Statements

Once your strategies are defined for each beneficiary, you can create your rental statements (on whichever time period you chose -monthly for instance-). This report will aggregate and distribute data fetched on BookingSync for a given owner, for a given period.

accounting rental ninja

Payments

Depending on previously defined strategies, the amount for each one will be distributed and you will be able to initiate a payment for each recipient. Making these payments will enable automatic invoicing.

payment rental ninja

Rental Ninja allows you to send the invoice directly to the recipient (owner, team) with the possibility to include an attachment or not.

You’ve understood it by now. At the end of each month, only a few clicks will generate invoicing for owners, cleaning staff, check-in staff and your own commission.

While managing twenty estates, not having to create spreadsheets, reports and invoices is a gain of 5 hours each month..

Automate check-ins management with Rental Ninja

One of the latest features from Rental Ninja is the possibility to contact travelers prior to their arrival to request useful information to welcome them:

    • estimated check-in time
    • means of transportation
    • email confirmation (to collect the real one)
    • Confirmation of group composition (adults, children, babies)

    • ID scan

You can set the number of days separating the emails (requests and reminders) from the arrival of the guest. Emailing includes your business name with the logo so as to limit email bouncing.

pre check in settings rental ninja

Once the form is filled, a comment with the collected data is added to your BookingSync reservation. To also receive a notification on your Rental Ninja app to inform you about the added comment and the new arrival time, if applicable.

pre check in rental ninja

The guest’s email address is also added to the email field in the traveler’s file

Without automation, this is a tedious task. You could use pre-recorded messages on each of your portals to ask for relevant information. You could use the new unified inbox by BookingSync. Some use Smartbnb to automate but it is difficult to keep this step both as autonomous as possible and integrated with an existing communication workflow.

Thanks to this functionality, I estimate a 7-hour gain every month.

Guest App

The logical follow-up to the pre-check-in is to give access to the Guest app before arrival. Thus sharing important information about the stay.

guest app rental ninja

The guest will find booking informations (booking number, amount due, payments made). But there will also be useful; tips you will have added to the Accommodation Guide.

rental-ninja-application-voyageurs-fr

These Guides can have text, photos, links, HTML. they can be multi-lingual and you can create a PDF version to send via email or print.

These Guides can have text, photos, links, HTML. they can be multi-lingual and you can create a PDF version to send via email or print.

Teamwork with Rental Ninja

The Rental Ninja mobile app is very useful for various aspects and uses

With the Staff

I have generated an access for the people contributing to the activity, whether it be cleaning staff or anyone usually or temporarily managing arrivals.

My request to people managing arrivals:

    • take a picture of traveler’s ID

    • add a comment if anything happened during check-in: a guest question or something that was noticed while touring the property.

Having lots of information helps in resolving a dispute during or after a stay. I also ask the cleaning staff – whether the guest has left or not-  to take a picture of potential damages or heavy soiling. Those pictures will come in handy if the deposit must be used.

Simplify relations with Owners through avec Rental Ninja

As I explained earlier when discussing invoicing, I used to share a Google spreadsheet with each owner so they could follow their bookings.

Along with Rental Ninja’s auto invoicing feature, I created an access for each owner which enables them to install the mobile app.

This ‘owner’ access is already implemented, with specific rights pre-defined. They are well suited for owners but you can add extra rights if necessary.

With this, each owner gets a smartphone notification with every new booking. They have key information to block some dates if need be.

Automate tasks and maintenance management with Rental Ninja

Here is a new feature I was lucky to test with an early access. It’s task management.

The app is simple yet again, but darn effective. It naturally completes the Rental Ninja ecosystem.

tasks assignements rental ninja

Mission & tasks

You will be able to prepare missions which include specific tasks. You can request a photo to carry out the task.

For example, the mission “Departure cleaning” includes the following tasks:

    • Ventilate the flat
    • Quick inspection
    • Clean the fridge
    • Empty the trash

Or a “check-in” mission would include:

    • Greet travelers
    • Visit of the premises
    • Give welcome bag
    • Ask for departure time
    • Give advice on what to do nearby
    • Give keys

Once missions are created, you can plan and distribute them automatically.

By selecting:

    • Which rentals are concerned by the mission?
    • How long before arrival must it be carried out?
    • How long after departure must it be carried out?
    • What is the priority level?
    • Must the mission be double-checked after completion (by you for instance)

    • Who gets to carry out the mission?

Concerning the attribution of the mission, you can assign it to a particular person (among your Rental Ninja team) or to anyone with a specific role and linked to the rental.

tasks templates rental ninja-bookingsync

This way, if you work with various people on the same accommodation, each will be notified of a new mission and can choose to take on that mission -or not- using the smartphone.

The web interface for this functionality gives a view of bookings and missions (distributed or not). It allows you – if you chose to do so- to check the missions labeled as ‘done’ (by looking at the picture taken in the accommodation by the staff).

tasks scheduling rental ninja bookingsync

This new feature is really major. I don’t know about you but I used to spend huge amounts of time organizing schedules for everyone and collecting feedback on what had been done in each accommodation. 

Mission templates come in very handy for new staff as it helps them plan their work. I also find this to display accountability toward owners. You show you have a precise process, maybe even specific to their house (if it has some particulars)

Thanks to this task management feature, my time gain amounts to 20 hours a month. I am done juggling with text messages calls, emails, to organize and remind everybody of their tasks.

Rental Ninja Pricing

Last few pieces of information on Rental Ninja pricing:

The Starter version costs 2€ / month / rental and it offers statistics as well as the mobile app (to collaborate as a team and give access to owners).

The pro version costs 4€ / month / rental and gives all Starter functionalities + invoicing + task management (as well as further updates and new features).

Subscribe to Rental Ninja 30-day free trial

What brings me Rental Ninja

To summarize, the tool keeps its promises and allows me and my team to save valuable time, but above all to improve processes and make communication and everyday life more fluid and enjoyable. Thus, the total integration with BookingSync is really well thought out and this is certainly due to the fact that the creators of Rental Ninja are themselves in vacation rental business in Barcelona, users of BookingSync.

In my situation, with 20 goods to administer, I saved 32 hours of work every month. That’s a day’s work every week by using Rental Ninja for automated invoicing, arrivals organization and maintenance tasks.

Rental Ninja costs 80€/month. You can do the math!

Please feel free to contact me for more information on how I use Rental Ninja. I will gladly help.

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Nuki: the connected lock that has it all! https://www.romaingiacalone.com/en/2018/11/09/nuki-connected-smart-lock/ https://www.romaingiacalone.com/en/2018/11/09/nuki-connected-smart-lock/#respond Fri, 09 Nov 2018 16:58:22 +0000 https://www.romaingiacalone.com/?p=462 The landscape of connected locks is vast. By the way, I will shortly write a dedicated piece on them. Their uses are numerous. They can be used to secure your home or as a matter of convenience. It’s a treat not to have to look for your keys and to give easy access to home employees, […]

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The landscape of connected locks is vast. By the way, I will shortly write a dedicated piece on them. Their uses are numerous. They can be used to secure your home or as a matter of convenience. It’s a treat not to have to look for your keys and to give easy access to home employees, handyman, delivery staff…

Let me introduce you the Nuki connected lock and the whole range Nuki products.

The Nuki brand

One company sticks out in the connected lock landscape. It’s Nuki. An all-around solution with many accessories to suit all the needs.

logo nuki smart lock

The Nuki adventure started back in 2013 in Graz, Austria. This is where the company is located. From this date onward Nuki went through a crowdfunding campaign on Kickstarter, developed many accessories and sealed a partnership with Airbnb in 2018.

The Nuki universe

The 2018 Nuki products are:
  • Nuki Smart Lock 2.0
  • Nuki Bridge
  • Nuki Bluetooth Fob
  • Nuki Keypad
  • Nuki Box

gamme produits nuki

Which Nuki products for which needs?

I have a flat to rent and I manage it on my own.

A Nuki Smart Lock 2.0 is enough. It is the main Nuki component and is installed on the door cylinder. You can then create a Bluetooth access to be used by either you or your guests with a smartphone.

nuki smart lock

If you are renting your flat with Airbnb, Nuki is fully integrated. You only need to link your Airbnb account with Nuki’s and you’re good to go. With every reservation, an access will be automatically generated. It will be unique, valid for the duration of the stay, and automatically updated in case of cancellation or modification.

I rent several flats for short stays through Airbnb and sometimes on my own:

If you rent one or more flats and not just with Airbnb, you will not be able to generate access codes automatically for each stay.

nuki smartlock bridge

The Nuki Bridge becomes the ideal accessory for your Nuki Smart Lock. The Nuki bridge will link the Nuki Smart Lock to the internet. You can then monitor who enters and exits the flat but also remotely lock and unlock the door.

I rent one or several flats for short stays and I’m worried the guests don’t have a bluetooth-enabled smartphone to open the door:

Nuki has thought of everything and offers a Keypad. It’s a little bluetooth keyboard to mount next to the door. The guests can access the flat with a 6-digit code.

nuki smartlock bridge keypad

The Airbnb sync allows you to generate a bluetooth access and a 6-digit code at the same time.

I don’t want my guests to have to worry about keys, codes on smartphones to open the door:

Once again, Nuki has thought of a comfortable solution: the bluetooth Fob. It’s a tiny bluetooth remote controller. You can attach it to a keyring. Pressing the button will open or close the Nuki Smart Lock.

 nuki smartlock bridge keypad fob

You can sync up to 100 remote controllers with one lock. If one came to be lost, it can be de-activated from within the app.

I rent one or several flats in a building with an intercom and I wish to grant autonomous access:

The Nuki box has been designed for that purpose. However, it must be installed for the entire building so it requires the agreement of all co-owners. It can be seen as an alternative to the Vigik, intercom and codes, thus giving more flexibility to residents. 

en nuki box

Nuki is working on a functionality to enable building access from your flat. It will be available on the first term of 2019.

You must have understood it by now, Nuki addresses various configurations. You can configure an « à la carte » service to free you from the tedious arrival / exit chores while giving you peace of mind.

If you feel Nuki could meet your needs, please feel free to contact me for a special price.

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Five ideas to find new properties to manage https://www.romaingiacalone.com/en/2018/09/24/five-ideas-to-find-new-properties-to-manage/ https://www.romaingiacalone.com/en/2018/09/24/five-ideas-to-find-new-properties-to-manage/#respond Mon, 24 Sep 2018 12:31:27 +0000 https://www.romaingiacalone.com/?p=229 There can be many origins to the launch a vacation rental management activity: A real estate agency – with a network and requests from local owners – may wish to develop such an offer. Owners or Airbnb hosts who started rental management for their own property. They then started to help friends and ended up […]

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There can be many origins to the launch a vacation rental management activity:

  • A real estate agency – with a network and requests from local owners – may wish to develop such an offer.
  • Owners or Airbnb hosts who started rental management for their own property. They then started to help friends and ended up taking a linking in it (that’s my case)
  • Some historical service providers have an activity linked with vacation rentals and have the need to widen their activities (valet service, laundry, cleaning company)

Each case has advantages to start such an activity. Whether it be well-functioning networks of potential clients, know-how, or logistics.

But the day comes when you must scale up. The natural acquisition of new clients is just not enough anymore. Therefore, you must find new ideas and means to find – and convince – new owners to hand you the management of their property.

I will share five ideas with you. Some have already been tested and they will help you acquire new properties to manage:

 

Collaborate with real estate agencies that do not offer – or do not wish to offer -vacation rentals.

“Regular” agencies (brick-and-mortar) located in a vacation spot offer vacation rentals. But they have mixed interest in it. They more or less – sometimes less than more – have the tools for it.

Following numerous talks with property managers or concierge services, I know that partnerships (mutually beneficial) can often be set up.

Administer a sale or a yearly rental is one thing. Manage stays, travelers, online availability (most software don’t include publishing on major vacation rental platforms such as Airbnb, HomeAway, Booking, TripAdvisor, Expedia) is another. And that’s not even touching the subject of logistics.

So don’t hesitate to hop in and introduce yourself to the local real estate agencies in your city/suburb. You may offer to collaborate and bring your expertise on the matter.

collaborer-avec-agent-immobilier

Word of mouth/sponsorship program through your first clients

The first owners who gave you their trust, when you started out, are your best ambassadors. They should be encouraged to present your services to their families and friends. You can thank them in various ways. It could be a special gift when they return to their home at the end of the season. You can offer Chef services at home (they can then share this experience you also offer to travelers). It could be a meal at the restaurant. Or even a coupon.

word of mouth for vacation rental

Prospecting with GoogleMaps

Google Maps’ satellite view and Google StreetView are quite useful to spot houses and neighborhoods of interest. The advantage is that if you manage houses (and depending on the area), you can easily spot the ones with swimming pools. The same thing goes for tennis courts.

Then, according to your business skills, you can go there and introduce yourself or leave a flyer in the letterbox.

prospecting with google maps for vacation rental

Houses for sale: profiting from the sale offering period

This tip does converge with the idea of collaboration with real estate agencies. I have gained the management of a house, two years in a row, thanks to this tip.

Empty properties on the sales market may take time to sell. Each passing month may be a revenue shortfall for the owner and a step closer to a downward renegotiation of the price.

But a house that hasn’t been sold by May (no sales agreement) could be a vacation rental during summer. The rental gains could dampen the expected price drop.

Note: obviously, the house must still be furnished. Concerning visits, the travelers who are warned beforehand understand the situation quite well. When the visit is planned while they’re on an outing, all is fine.

house for sale to rent in vacation rental

Craftsmen and related trades

This is the most promising way for me. It has a double interest: create a network of partners and help you find new properties. Depending on the good (flat, house), you can identify related craftsmen that you can call upon. All plumbers, electricians, pool cleaners, gardeners can connect you to the type of owner you seek.

When your turn comes, you can refer them to the property owners.

Another approach I find interesting if helping a craftsman sell better thanks to you. Let me explain.

I have often witnessed owners thinking of renting their primary residence to finance their holidays or household maintenance.

Imagine the number of meetings, visits, and quotes made by kitchen designers, installers of rolling shutters, verandas, fireplaces…

And if, amid the discussion with owners, they snuck: “You know, last year we have some clients who rented their house during summer. In three weeks, it paid for their fireplace!”

They only need to give your card and tell you to go there on their behalf. With a single visit for a quote, owners will imagine the long-awaited project but also have the nice surprise of considering it could end up being completely free!

property-manager-collaborate-workers

I hope these ideas will help you. They are starting points and there are countless possibilities and tricks to promote your services. As well as to find properties to manage as vacation rentals.

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